Do not join Reward Port. They have limited rewards, the
limited ways of earning points and the shopping points and stores are very weak
compared to other sites. They also have poor customer service and the only way
to contact them is through email. I had a problem with a redemption this year
(not the first problem I had with them) and it took over 4 months to contact me
and with attitude. I kept sending them emails (no other way to ask a question
or complain) and I no one would respond. No matter how nice I was or how rude the
emails were no one bothered to respond not even “we received your email and are
looking into it” nothing. Then over 4 months later I get a response asking me
for information that I had already stated in my previous emails, I guess they
don’t bother to read. Then when I said it isn't nice being ignored I got an
email with attitude, nice. So I emailed back over 4 months is being ignored and
that was the last time I heard from them. My issue still has not been resolved
and I am not getting back any reply. The
least customer service should do is send you a response not wait for over 4
months and then give you an attitude.
